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Hi Experts,
Macbook Air running Sierra 10.12.6. I can log into office365.com easily but when clicking the 'mail icon' (or calendar or contacts) I get 'The server at outlook.office365.com is taking too long to respond.' All other office365 apps work fine. I really do not want to download and install the Outlook app.
Outlook for Mac 2016 crash on High Sierra 10.13.3 with the crash log below:
Error Signature:
Exception: EXC_BAD_ACCESS
ExceptionEnumString: 1
Exception Code: KERN_MEMORY_ERROR (0x00000001132f7548)
Date/Time: 2018-01-25 08:38:19 +0000
Application Name: Microsoft Outlook
Application Bundle ID: com.microsoft.Outlook
Application Signature: OPIM
Application Bitness: x64
Application Version: 16.9.0.18011602
Crashed Module Name: libicucore.A.dylib
Crashed Module Version: 1.0.0.0
Crashed Module Offset: 0x0000000000002b4c
Blame Module Name: OutlookCore
Blame Module Version: 16.9.0.180116
UnsymbolicatedChecksum: D514AED1B112FEB4C54B253561E164F0
Blame Module Offset: 0x0000000000148067
StackHash: ae07566b67a9950d-dm_1_main
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Build Type: SHIP
Crashed thread Stack Pointer: 0x_00007ffeed0c0f20
Crashed thread: 0
I have completely uninstalled and reinstalled the client, but it doesn't help.
And, the crash still occurs in the Safe Mode with the crash log below:
Error Signature:
Exception: EXC_BAD_ACCESS
ExceptionEnumString: 1
Exception Code: KERN_INVALID_ADDRESS (0x0000000000008800)
Date/Time: 2018-01-25 14:45:06 +0000
Application Name: Microsoft Outlook
Application Bundle ID: com.microsoft.Outlook
Application Signature: OPIM
Application Bitness: x64
Application Version: 16.9.0.18011602
Crashed Module Name: libsystem_platform.dylib
Crashed Module Version: 1.0.0.0
Crashed Module Offset: 0x00000000000016b7
Blame Module Name: OutlookCore
Blame Module Version: 16.9.0.180116
UnsymbolicatedChecksum: 57BC8C04856C0433DB6BA7FCEE162257
Blame Module Offset: 0x0000000000148067
StackHash: 5c9c76c240255887-dm_1_main
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Build Type: SHIP
Crashed thread Stack Pointer: 0x_00007ffeec930f20
Crashed thread: 0
Thread 0 crashed:
# 1 0x00007fff7fdc36b7 in __platform_strcmp + 0x00000017 (libsystem_platform.dylib + 0x00000000000016b7) 0x0000000000000000
# 2 0x00007fff7e765055 in icu::ResourceArray::internalGetResource(ResourceData const*, int) const + 0x000000AF (libicucore.A.dylib + 0x00000000000c8055) 0x0000000000000000
# 3 0x00007fff7e69f9a5 in _res_getTableItemByKey + 0x0000008D (libicucore.A.dylib + 0x00000000000029a5) 0x00007ffeec930f70
# 4 0x00007fff7e6a18d7 in _ures_getByKey + 0x0000008A (libicucore.A.dylib + 0x00000000000048d7) 0x00007ffeec930fe0
# 5 0x00007fff7e6af0e9 in icu::OlsonTimeZone::OlsonTimeZone(UResourceBundle const*, UResourceBundle const*, icu::UnicodeString const&, UErrorCode&) + 0x000000E3 (libicucore.A.dylib + 0x00000000000120e9) 0x00007ffeec931040
# 6 0x00007fff7e81a9fd in icu::TimeZone::getIDForWindowsID(icu::UnicodeString const&, char const*, icu::UnicodeString&, UErrorCode&) + 0x0000036D (libicucore.A.dylib + 0x000000000017d9fd) 0x00007ffeec931220
# 7 0x00007fff7e6aee68 in icu::TimeZone::createTimeZone(icu::UnicodeString const&) + 0x00000018 (libicucore.A.dylib + 0x0000000000011e68) 0x00007ffeec931320
# 8 0x00007fff7e831133 in _ucal_setDefaultTimeZone + 0x000000AD (libicucore.A.dylib + 0x0000000000194133) 0x00007ffeec931340
# 9 0x00007fff7e6aed5b in _ucal_open + 0x0000003B (libicucore.A.dylib + 0x0000000000011d5b) 0x00007ffeec9313d0
High Sierra Mac Microsoft Outlook App Store
# 10 0x00007fff5819f4c5 in -[__NSTimeZone secondsFromGMTForDate:] + 0x00000175 (CoreFoundation + 0x00000000000904c5) 0x00007ffeec9315f0
# 11 0x00007fff5819f2d9 in _CFTimeZoneGetSecondsFromGMT + 0x00000049 (CoreFoundation + 0x00000000000902d9) 0x00007ffeec931640
# 12 0x00000001080f6067 in (OutlookCore + 0x0000000000148067) 0x00007ffeec931670
# 13 0x0000000108097ff2 in (OutlookCore + 0x00000000000e9ff2) 0x00007ffeec9316c0
# 14 0x0000000108097e3b in (OutlookCore + 0x00000000000e9e3b) 0x00007ffeec931970
# 15 0x0000000108136764 in (OutlookCore + 0x0000000000188764) 0x00007ffeec9319a0
# 16 0x0000000107ff50ce in (OutlookCore + 0x00000000000470ce) 0x00007ffeec9319d0
Microsoft Outlook App Download Free
# 17 0x0000000108097dda in (OutlookCore + 0x00000000000e9dda) 0x00007ffeec931a10
# 18 0x000000010803ef2f in (OutlookCore + 0x0000000000090f2f) 0x00007ffeec931a50
# 19 0x000000010803ee46 in (OutlookCore + 0x0000000000090e46) 0x00007ffeec931a90
# 20 0x00000001080448b5 in (OutlookCore + 0x00000000000968b5) 0x00007ffeec931ae0
# 21 0x0000000108041c1c in (OutlookCore + 0x0000000000093c1c) 0x00007ffeec931b20
# 22 0x0000000108041316 in (OutlookCore + 0x0000000000093316) 0x00007ffeec931bc0
# 23 0x0000000108136764 in (OutlookCore + 0x0000000000188764) 0x00007ffeec931c30
# 24 0x0000000103c5d52e in (Microsoft Outlook + 0x000000000099152e) 0x00007ffeec931c60
# 25 0x00000001080410b2 in (OutlookCore + 0x00000000000930b2) 0x00007ffeec931ca0
# 26 0x00000001032d6c22 in (Microsoft Outlook + 0x000000000000ac22) 0x00007ffeec931d50
# 27 0x0000000107fb3db3 in (OutlookCore + 0x0000000000005db3) 0x00007ffeec931d90
# 28 0x00000001032d6728 in (Microsoft Outlook + 0x000000000000a728) 0x00007ffeec931de0
# 29 0x00000001032d66d4 in (Microsoft Outlook + 0x000000000000a6d4) 0x00007ffeec931ec0
# 30 0x00000001032d60d6 in (Microsoft Outlook + 0x000000000000a0d6) 0x00007ffeec931f00
# 31 0x00000001032d3cbd in (Microsoft Outlook + 0x0000000000007cbd) 0x00007ffeec9320a0
# 32 0x00000001032d3a57 in (Microsoft Outlook + 0x0000000000007a57) 0x00007ffeec932440
# 33 0x00000001032d3916 in (Microsoft Outlook + 0x0000000000007916) 0x00007ffeec932480
# 34 0x00000001032d3778 in (Microsoft Outlook + 0x0000000000007778) 0x00007ffeec9324a0
# 35 0x00007fff581a628c in ___CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 0x0000000C (CoreFoundation + 0x000000000009728c) 0x00007ffeec932550
# 36 0x00007fff581a617a in __CFXRegistrationPost + 0x000001BA (CoreFoundation + 0x000000000009717a) 0x00007ffeec932560
# 37 0x00007fff581a5ec2 in ____CFXNotificationPost_block_invoke + 0x00000032 (CoreFoundation + 0x0000000000096ec2) 0x00007ffeec9325d0
# 38 0x00007fff58164af2 in -[_CFXNotificationRegistrar find:object:observer:enumerator:] + 0x00000722 (CoreFoundation + 0x0000000000055af2) 0x00007ffeec932610
Outlook App
# 39 0x00007fff58163b8c in __CFXNotificationPost + 0x0000028C (CoreFoundation + 0x0000000000054b8c) 0x00007ffeec932d00
# 40 0x00007fff5a262467 in -[NSNotificationCenter postNotificationName:object:userInfo:] + 0x00000042 (Foundation + 0x0000000000006467) 0x00007ffeec932f40
# 41 0x00007fff5589b60a in -[NSApplication _postDidFinishNotification] + 0x00000139 (AppKit + 0x000000000017460a) 0x00007ffeec932f70
# 42 0x00007fff5589b253 in -[NSApplication _sendFinishLaunchingNotification] + 0x000000DC (AppKit + 0x0000000000174253) 0x00007ffeec932fc0
# 43 0x00007fff5576df13 in -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 0x00000232 (AppKit + 0x0000000000046f13) 0x00007ffeec933000
# 44 0x00007fff5576db49 in -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 0x000002B2 (AppKit + 0x0000000000046b49) 0x00007ffeec933090
# 45 0x00007fff5a2a5404 in -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 0x0000011F (Foundation + 0x0000000000049404) 0x00007ffeec9330e0
# 46 0x00007fff5a2a5282 in __NSAppleEventManagerGenericHandler + 0x00000066 (Foundation + 0x0000000000049282) 0x00007ffeec933130
# 47 0x00007fff59290dd0 in aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 0x000006FC (AE + 0x0000000000009dd0) 0x00007ffeec933170
# 48 0x00007fff59290677 in dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 0x00000029 (AE + 0x0000000000009677) 0x00007ffeec933300
# 49 0x00007fff59290565 in _aeProcessAppleEvent + 0x0000017F (AE + 0x0000000000009565) 0x00007ffeec933340
# 50 0x00007fff574ad5e0 in _AEProcessAppleEvent + 0x00000037 (HIToolbox + 0x000000000003f5e0) 0x00007ffeec9333a0
# 51 0x00007fff5576921e in __DPSNextEvent + 0x00000AE4 (AppKit + 0x000000000004221e) 0x00007ffeec9333e0
# 52 0x00007fff55efeb4c in -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 0x00000BE4 (AppKit + 0x00000000007d7b4c) 0x00007ffeec933820
# 53 0x00007fff5575dd6d in -[NSApplication run] + 0x000002FC (AppKit + 0x0000000000036d6d) 0x00007ffeec933aa0
# 54 0x00007fff5572cf1a in _NSApplicationMain + 0x00000324 (AppKit + 0x0000000000005f1a) 0x00007ffeec933b50
# 55 0x00007fff7fb42115 in _start + 0x00000001 (libdyld.dylib + 0x0000000000001115) 0x00007ffeec933ba0
Microsoft Outlook
x86_64 Thread State(64bit):
__rax: 0x0000000000000074 __rbx: 0x0000000000004537 __rcx: 0x0000000000000000 __rdx:0x0000000000004537
__rdi: 0x00007fff7e8bcb66 __rsi: 0x0000000000008800 __rbp: 0x00007ffeec930f20 __rsp:0x00007ffeec930f20
__r8: 0x00007ffeec931008 __r9: 0xffffffff00000000 __r10: 0x00007fffb83d1f50 __r11:0xffffffffff582892
__r12: 0x0000000000000000 __r13: 0x00007ffeec931258 __r14: 0x000000000000229b __r15:0x0000000000008800
High Sierra Mac Microsoft Outlook App Download
__rip: 0x00007fff7fdc36b7 __rflags: 0x0000000000010206 __cs: 0x000000000000002b __fs:0x0000000000000000
__gs: 0x0000000000000000
Can you give me any suggestion?
Thanks in advance.
High Sierra Mac Microsoft Outlook App Installer
R.X
High Sierra Mac Microsoft Outlook Apps
Posted on Jan 28, 2018 1:00 AM